The challenge
Technical problems reported by customers reach TSC Life Quality Assurance as manually completed forms. The QA team has to read every form, retype information and make a judgement about the severity of the situation. This cost TSC Life one FTE.
The solution
Every report is checked in the same way and against the same laws and regulations. One FTE has been freed up for more valuable work. All information is logged, so it is complete and immediately available during audits.
The results
One FTE freed up. 90 percent automation.
