The challenge
Orders were taken in one place and retyped in another, and warehouse planning sat apart from delivery and was kept in a spreadsheet. What was picked and when did not line up with the route the van actually drove that day, and the planning depended on the one person who managed the file.
The solution
Orders are recorded once and flow straight through to the finance administration. The work in the warehouse is matched to the actual delivery routes, instead of sitting apart from them. Planning lives in a tool the whole team can use, rather than in a spreadsheet on a single desk.
The results
One FTE freed up. 95 percent automation.
