The challenge
Knowledge about products, sales and marketing is spread across many places. Finding it takes time, and the version people find is not always the most recent. When information is hard to find, people go to an experienced colleague instead, so the same few people keep answering the same questions.
The solution
An answer within seconds, including the source so it can be checked and read further. Sales staff can pull up product details while they are still on a call. Marketing works from the current version. Experienced colleagues are interrupted less often.
The results
Not yet measured. Target launch date: January 2027.
